Royal Help Desk
Welcome to the Craps Castle support archives. Whether you're experiencing technical difficulties with the game engine, questions about your VIP standing, or need guidance on responsible gaming protocols, our scribes are standing by to assist.
Contact the Court
Direct Channels
For urgent matters regarding account security or transaction anomalies, please use the direct contact information below.
- Email: [email protected]
- Phone: +61 2 9876 5432
- Hours: Mon-Fri: 9:00-18:00
- Address: 12 Kangaroo Road, Sydney
Common Solutions
Before sending a scroll, check if your answer lies here:
- Game won't load? Clear your cache and ensure WebGL is enabled in your browser settings.
- Missing tokens? Transactions may take up to 10 minutes to reflect in your vault.
- VIP Status? Check the Royal Court page for tier requirements.
- Responsible Gaming? Visit our Safety Center for self-management tools.
Craps Castle Field Guide
Navigating the digital fortress requires knowledge. This editorial guide breaks down the core concepts, dispels tavern myths, and equips you with the terminology needed to traverse our halls with confidence.
The Core Concept
Craps Castle is not merely a game of chance; it is a simulation of probability and risk management set within a dark fantasy realm. We utilize a deterministic random number generation system that ensures fairness while maintaining the "House Edge" required for the castle to operate.
Unlike physical dice, our virtual rolls are cryptographically signed. This means every "roll" is verifiable and immutable once cast. The House Edge is transparently displayed on the Game Rules page.
Decision Criteria
- ◆ Volatility Rating: High. Understand that rolls can swing wildly. Never bet more than 5% of your vault in a single session.
- ◆ Strategy vs. Luck: While dice are random, betting patterns (Pass/Don't Pass) alter your statistical exposure. Read the strategy section.
- ◆ Time Limits: The "Come Out" roll phase is timed. Failing to act results in a pass, which may or may not favor your strategy.
Myth vs. Fact
Myth:
"The house can rig the dice in real-time to make you lose."
Fact:
Impossible. Our RNG is seeded at the start of your session and results are hashed. See Privacy Policy for technical details.
Myth:
"VIP players get better odds."
Fact:
VIP status grants rebates and bonuses, but the core dice probability remains identical for all players.
Lexicon of the Castle
Avoid These Common Mistakes
- ✖ Chasing losses by doubling bets after a bad streak (The Martingale Trap).
- ✖ Betting "Hard Ways" without understanding the steep house edge.
- ✖ Ignoring the "Don't Pass" bar, which is statistically favorable.
- ✖ Playing without a pre-set token limit for the session.
How to Request Support
A step-by-step guide to resolving your query efficiently.
Gather Details
Note your browser, device, and exact error message. Screenshots help.
Fill Form
Use the contact form above. Be specific about the issue type.
Receive Ticket
The system will generate a confirmation via your email client.
Resolution
Wait for our response (typically within 24 hours).
Signals of Trust
Privacy First
We do not sell data. Your gameplay history is encrypted and accessible only to you.
Fair Play Certified
Our RNG is audited against industry standards. Check the Terms of Service for audit logs.
18+ Only
Strictly for entertainment. Real money is not wagered. Tokens have no cash value.
Key Takeaways
- Use the form for non-urgent, detailed inquiries.
- Check the Field Guide for game terminology.
- For immediate account help, use the official email.